I asked to be moved rooms on one of my calls and was rudely told "no". Room I was given had a VERY bad sewage smell and took me 2 times calling (and over an hour) to get someone to come take a look. No one offered to store my bags for me while I waited for check in time and I didn't feel like walking around with my bags. I got there a couple of hours before check in and had to pay $50 USD for an early check in. My first experience at the hotel was not the best one. Room was average, not stunning like the property photos make it out to be, won't be staying here again. Then we checked out from the hotel tv which gave us a bill summary and there's an extra resort fee plus they charge you for parking even though you already got a ticket from the garage dispenser, so make sure you keep your room key so you can get out without paying twice. The music from the pool was pulsating so loudly we could hear it with the TV and air conditioner running when we were trying to sleep. There were cockroaches near the Dunkin Donuts. If the room is ready, why am I being charged extra? Tried to get to the strip and some exits were closed, and we were treated like we should know where to go. Made the trek through the noisiest and most crowded corridor to registration with all of our stuff where we were forced to "self-check in" which cost an extra $30 for early check in at 2:30pm. No obvious signs for hotel parking, unclear if we were in the right area, finally found it.
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